Answers to the most common questions about dog walks, visits, transport and online bookings.
Can I book more than one walk at once?
Yes. Select the first date and time, then choose weekly, fortnightly or custom dates. The booking system checks every appointment and shows the complete series before checkout.
How far in advance can I book?
The available calendar is controlled in the booking settings. Dates that are closed, fully booked or inside the minimum notice period will not be accepted.
Can two customers book the same time?
Solo services and visits use protected appointment capacity. Group walks can accept bookings only up to the configured number of dogs. Availability is checked again during checkout to reduce the risk of overlapping reservations.
Is there a meet and greet?
New customers are encouraged to arrange a meet and greet before care begins. This is the time to discuss routines, access, behaviour, health, emergency details and suitability for group walking.
Can I add another dog from the same address?
Where the service supports it, the booking form includes an additional-dog option. The extra charge is calculated for every selected appointment.
What happens in bad weather?
Walks may be shortened, adapted or rearranged where weather creates a safety or welfare concern. The booking and cancellation policy explains how customer and provider cancellations are handled.
Will my dog be walked off lead?
Off-lead exercise should only take place when it has been specifically agreed, suitable consent has been provided and the walker considers the environment and circumstances safe.
What information should I provide?
Please disclose behaviour, triggers, bite history, medical conditions, allergies, medication, mobility needs and anything else relevant to safe care.
How does the pet taxi price work?
The booking form uses the entered mileage to calculate the journey price at the advertised per-mile rate. Collection, destination and timing details are attached to the order.
How do cancellations work?
The notice period, refund treatment, late cancellations, emergencies and provider cancellations are set out in the booking and cancellation policy.
Still unsure which service fits?
Share a little information about your pet and the support you need.