This policy explains how online appointments, recurring series, changes, missed access and refunds are handled.
Contact: Pooch Patrol Dog Walking Services
Email: walkies.poochpatrol@gmail.com
Telephone: 07399 648067
Service area: Barnsley and surrounding areas, United Kingdom
1. Provisional and confirmed bookings
Submitting an order reserves the requested appointment subject to successful payment, accurate information and service suitability. Automated availability does not remove the need for a meet and greet or manual review where one is required.
2. Regular series
Weekly, fortnightly and custom series are made up of separate appointments purchased together. The basket and order confirmation list the individual dates. A change or cancellation may apply to one appointment or the remaining series, depending on the request.
3. Customer cancellation
Unless a different arrangement is confirmed, customers should give at least 24 hours’ notice. Cancellations with sufficient notice may be moved to another available time or refunded to the original payment method. Appointments cancelled with less than 24 hours’ notice may be charged in full because the time has been reserved and may not be capable of being filled.
4. No access or unavailable pet
If Pooch Patrol attends but cannot gain access, the pet is not available, keys or codes do not work, or the service cannot safely proceed because instructions were incomplete, the appointment may be treated as completed and non-refundable.
5. Illness and emergencies
Please give as much notice as possible. Genuine emergencies will be considered fairly, but repeated late cancellations may still be chargeable. A dog with a contagious condition should not attend a group walk.
6. Weather and welfare changes
Where a full walk would be unsafe, Pooch Patrol may shorten or adapt it, provide a toilet break or indoor companionship, or offer an alternative where practical. A welfare-based adaptation is not automatically a cancellation.
7. Cancellation by Pooch Patrol
If Pooch Patrol cannot provide an appointment and no acceptable alternative is agreed, the affected appointment will be refunded or credited. Liability is limited to the amount paid for that appointment unless the law requires otherwise.
8. Refund timing
Approved refunds are returned through the original payment method. Bank and payment-provider processing times are outside Pooch Patrol’s control.
9. Changing an appointment
Changes depend on availability. A request is not confirmed until accepted. Price differences, mileage or additional-pet charges may need to be paid before the amended service.