Refunds for scheduled pet-care services depend on notice, whether the appointment has begun and why it could not proceed.
Contact: Pooch Patrol Dog Walking Services
Email: walkies.poochpatrol@gmail.com
Telephone: 07399 648067
Service area: Barnsley and surrounding areas, United Kingdom
Before the service
Where at least 24 hours’ notice is provided, an affected appointment can normally be moved to an available alternative or refunded. Any statutory cancellation right that applies is preserved.
Services requested within the cancellation period
Where a customer asks for a service to begin during a statutory cancellation period, they may be required to pay for the part supplied before cancellation. Once a service has been fully performed following the customer’s request and acknowledgement, the statutory right to cancel may end.
Late cancellation and no access
Appointments cancelled with less than 24 hours’ notice, or where access cannot be obtained for reasons outside Pooch Patrol’s control, may be non-refundable.
Provider cancellation
If Pooch Patrol cancels and no suitable alternative is agreed, the amount paid for that appointment will be refunded or credited.
How to request a refund
Contact Pooch Patrol with the order number, appointment date and reason. Approved refunds are sent to the original payment method; processing time depends on the payment provider.