This privacy notice explains how Pooch Patrol Dog Walking Services collects, uses, stores and protects personal information.
Contact: Pooch Patrol Dog Walking Services
Email: walkies.poochpatrol@gmail.com
Telephone: 07399 648067
Service area: Barnsley and surrounding areas, United Kingdom
1. Who controls your information
Pooch Patrol Dog Walking Services is the controller of personal information collected through this website, enquiries, meet and greets, bookings and the provision of pet-care services.
2. Information we may collect
- Name, address, postcode, email address and telephone number.
- Account, order, payment status and booking history.
- Appointment dates, times, collection and destination information.
- Emergency contacts and veterinary contact details.
- Information about pets, including name, age, breed, behaviour, health, medication, allergies, routines and care instructions.
- Messages, consent records, complaints and service correspondence.
- Newsletter preferences, marketing consent and the date and source of signup.
- Technical information such as IP address, browser, device, cookies and security logs.
3. Why information is used
Information may be used to answer enquiries, assess service suitability, arrange meet and greets, process bookings and payments, deliver care safely, communicate about appointments, deal with emergencies, maintain financial records, prevent fraud or misuse, improve the website, send news and exclusive offers where consent has been given, and comply with legal obligations.
4. Lawful bases
Depending on the purpose, processing may be necessary to take steps before entering into a contract, perform a contract, comply with a legal obligation, protect vital interests in an emergency, or pursue legitimate interests such as safe service delivery, record keeping, security and customer support. Consent is used where the law specifically requires it, including certain marketing or non-essential cookies.
5. Special-category and sensitive information
Pet-care instructions may occasionally include information about an owner’s health, accessibility or circumstances. Please only provide information that is genuinely needed. Where sensitive personal information is necessary, it will be handled with additional care and an appropriate legal condition.
6. Payments and website providers
The website shop and booking system manage services, baskets, orders and appointment information. Payment information is handled by the payment provider selected at checkout; Pooch Patrol does not normally receive full card details. Information may also be processed by website hosting, email, security, analytics, accounting and professional-service providers where necessary.
7. Sharing information
Information is not sold. It may be shared with service providers acting under instructions, veterinary professionals or emergency contacts when needed to protect welfare, payment and fraud-prevention providers, insurers or professional advisers, and public authorities where disclosure is legally required.
8. International processing
Some technology providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards should be used, such as UK adequacy regulations, approved contractual clauses or another lawful transfer mechanism.
9. Retention
Enquiry information is kept only as long as reasonably necessary. Contract, order and financial records may normally be retained for up to six years after the relevant transaction or relationship, subject to legal, insurance and dispute requirements. Pet-care information is reviewed and removed or anonymised when no longer needed. Newsletter signup records are kept while consent remains active, with a limited suppression record retained where necessary to respect an unsubscribe request.
10. Security
Reasonable organisational and technical measures are used to restrict access, protect accounts, secure website traffic, maintain backups and reduce the risk of loss, misuse or unauthorised disclosure. No online system can be guaranteed completely secure.
11. Your rights
Under UK data-protection law, rights may include access, correction, deletion, restriction, objection, portability and withdrawal of consent. Rights depend on the circumstances and may be limited by legal or contractual record-keeping requirements.
12. Complaints
Please contact Pooch Patrol first so concerns can be addressed. You also have the right to complain to the UK Information Commissioner’s Office.
13. Newsletter and exclusive offers
People who actively opt in may receive occasional Pooch Patrol news, availability updates and exclusive discounts by email. Signup records are kept while consent remains active. Consent can be withdrawn at any time by using the unsubscribe option in an email or contacting Pooch Patrol. Withdrawing consent does not affect processing that took place before withdrawal.
14. Changes
This notice may be updated to reflect changes in services, technology or law. The current version will be published on this page.